Contact & Refund Policy

Refund Policy And Guarantee Alive Shipping

We will refund any order for any reason within the first 30 days from the order date. We do ask that you mail us back any unused or unwanted products and or plants. If you need a refund or replacement please reach out to us by email at subtropicalbotanicals@gmail.com

Refund Policy And Guarantee Alive Shipping

We understand things can happen and we understand that there might be issues with a order if a plant is stuck in transit. For that reason we do not feel our customers should be penalized. If your order has died in the mail and you need a replacement please reach out to us by email at subtropicalbotanicals@gmail.com. We do ask that you send us a photo of the dead plant as that will help us understand what may have occurred so we can prevent the issue in the future.

Contact

If you would like to ask us questions about our plants or nursery. Or you would just like to chat, please email us at subtropicalbotanicals@gmail.com